About Me

My name is Will Nourse and I’m the Chief Information Officer of Citizen Schools, a national educational non-profit, based in Boston, MA. I’m a certified Salesforce.com Administrator and a Salesforce Community MVP (inducted at Dreamforce 2011).

I began my career in Boston, MA as a trader/investment banker, after which I ventured into freelance consulting for educational non-profit organizations such as the Children’s Television Workshop. I joined Arthur Anderson’s business consulting practice in the mid 1990s to advise corporate clients on the development of sound business processes and technology tools. I served as Vice President and Chief Information Officer for the Council on International Education Exchange (CIEE), a non-profit international education organization until from 2000 until 2007. Following a brief stint as Vice President of Product Development at a technology start-up I returned to non-profits, joining Citizen Schools as Chief Technology Officer in 2008.

A life-long geek, I believe passionately in the power of technology to change lives and society. Additionally, I feel that Salesforce.com and the Force.com platform are revolutionary products that are in the process of disrupting the way that organizations develop and deliver business value through technology and that the model promoted by the Marc Benioff and the Salesforce.com Foundation is equally forging new ground for corporate philanthropy.

I’m a self-taught developer (international relations major in college), but I can usually get done what I set out to do, often borrowing liberally (with credit!) from others.

Finally, I’m married to a wonderful woman and have a lovely eight-year old daughter.

11 Responses to About Me

  1. Evan says:

    Added, I really like your blog! :)

  2. Tim Lockie says:

    Very helpful… thanks for your blog.

  3. Ced says:

    Will, thanks for the blog and additional insight into a sort of relative. Ced

    • Your blog is excellent. I am on the cusp on buying etapestry for a non-profit at which I am the Interim CEO. Now you have made me hesitate. They are using Donor Perfect now and it is not very good – lacks good communication modules. Anything you like?

      • Will says:

        Hi Richmond, I’m highly biased in favor of Salesforce.com-based solutions, so I’d suggest taking a look at Affinaquest, CauseView or RoundCorner, as well as the Non-Profit Starter Pack from the Salesforce.com Foundation. On this blog I’ve tried to lay out compelling reasons for non-profits to standardized on the Salesforce platform, but recognize that it’s not a solution that will work for everyone.

        Good luck!

      • Richmond Rabinowitz says:

        Thanks, I will take a look. It is a pity as no one came close to Etap before Blackbaud.

        On Tue, Sep 11, 2012 at 6:55 PM, Non-Profit Technology and the Force.com

  4. Hi Will, Thank you for providing this blog to help us fledgling ngo’s to get a leg up on how to best utilize the various crm’s out there, with your focus on salesforce and its many advantages – especially to young non-profits, who need so much to get going and grow. Could you help guide me to the best resources for our non profit, which has as its core goal to create and manage a database of potential skilled tradespersons-volunteers, and all the ngo’s who need their services and both parties are looking to be connected with each other. We have the salesforce non-profit crm module installed, and have begun setting up the fields for volunteer filtering. This was accomplished thru the generously donated services of several tech volunteers, each with varying degrees of salesforce experience. It seems we will need many more hours of setting up the internal structure, before we can truly implement a globally accessed database by our international partners. ..as we plan to establish local chapters in all communities, to centralize the utilization of local skills and maximize efficiency of resources. Could you recommend our best path for possibly being granted a salesforce foundation grant, to help us move to the next level. Thank you so much!
    Can I contact you by email?

  5. Damien says:

    Hi WIll,
    I find your blog very helpful. I would like to ask you a few questions via email if you have sometime.
    Kind Regards,

  6. Richard says:

    Thanks for sharing. I’m in the middle of crafting our Salesforce solution.

    Our larger organization has focused on Razors Edge and Education Edge; however, I’m learning quickly that Salesforce can do it all and more intuitively once the foundation has been poured.

    • Will says:

      I absolutely agree! There are differences, and change management for your staff shouldn’t be discounted, but the flexibility that the platform provides is unparalleled.

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